This course provides IT managers, practitioners, support staff and staff interfacing with the information systems function with a practical understanding of the key concepts, principles, processes and functions that enables successful IT service management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The ITIL Foundation Certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
Skills You Will Gain
• Understanding of the ITIL Framework
• How ITIL can be used to enhance IT service management within an organization
• Understand generic concept, processes, roles, functions
• IT Service Desk Analyst
• Service Manager
• Incident Manager
• ITIL Practitioner
• 00-02 ITIL Foundation Exam